Why is my Comcast Xfinity service not working?
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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
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In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 128,618 ratings
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Problems in the last 24 hours
The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Comcast Xfinity. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Comcast Xfinity compensate me for the outage?
The recent Comcast Xfinity outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Comcast Xfinity if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Comcast Xfinity has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (60%)
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Wi-fi (12%)
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TV (12%)
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Total Blackout (8%)
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E-mail (7%)
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Phone (2%)
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Live Outage Map
The most recent Comcast Xfinity outage reports came from the following cities:Seaside, Douglasville, San Francisco, Hillsboro, Margate, Saint Paul, Hernando, Boston, Chicago, Tavares, Milwaukee, Miami, Westminster, Washington, D.C. and Westland.
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| City | Problem Type | Report Time |
|---|---|---|
 Seaside | Wi-fi | |
| Douglasville | Internet | |
| San Francisco | Internet | |
| Hillsboro | Internet | |
| Margate | Total Blackout | |
| Saint Paul | Wi-fi |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- "Tech" Zachary (@tech_zachary) reported
“Honey what are you doing?”“Fixing the router”“There is nothing to fix if Xfinity Internet is already broken”“Huh?”“Haven’t you heard the news?”…“God”
- whor*lando (@lazysexycooI) reported
y’all got me ****** up @Xfinity i will cancel all this ****
- Metamundane (@ultramundane) reported
@nsuttner (Aha, that was a Comcast/xfinity outage in progress. So yes, it did.)
- 🛸 Gigi 🛸 (@giannuhhhh) reported
Xfinity AND ATT is having an outage at the same damn time. I’m only on here cuz I’m using my mates hotspot lmao this is whack
- chancerubbage (@chancerubbage) reported
@hotdogsladies Thought you were promoting a new drop, but it’s that old saw about previous Comcast issues- didn’t catch the context.And then I thought Overcast somehow wasn’t indexing the new episode yet BECAUSE of the current Bay Area outage, but you could link to it anyway. Except oldNotNew
- Gro Vestor (@GroVestor) reported
@jablamsky @Xfinity I’m down on internet
- Johnnnnyy (@SmaccDatHoe) reported
Xfinity better take out a chunk off my bill with this crap they forever pullin #XfinityOutage #BayAreaBlackout
- Christopher (@Xtophr_KerrAvon) reported
@mmasnick @Xfinity @sonic Proud to support? AT&T based internet?
- Kriss Lee (@Leegendary_84) reported
@dhawalc @comcast @Xfinity Yup. My Tmobile 5G went to crap because Santa Rosa also lost Xfinity. Now I am using a Hotspot from an AT&T phone. Smh
- JBadge🌊 (@_JBadge_) reported
Xfinity on the bull **** rn
- rohit (@rohit_x_) reported
@chiradeep layer-1 for xfinity isn’t like any comms network i believe…
- The Girl With the Scott Pilgrim Tattoo (@Nepenthes510) reported
Comcast gonna take this outage as an opportunity to come back rebranded.
- Don Gafford (@donholio) reported
@schtimpy27 I'm not sure why Comcast doesn't have multiple paths for network traffic and redundant equipment. This just shouldn't happen. Businesses are out as well. Santa Cruz County only allows Comcast to provide service that's broadband. AT&T is here, but their offering is slower than DSL
- oui (@firstwrldgripes) reported
When xfinity is down so i can no longer procrastinate on schoolwork but all the materials are online so i guess i will work on my paper but google docs is online so i guess ill go to bed early and listen to my podcasts on my phone but limited data so ill just lay here silent😩...
- Boogie 💙 (@__EazyBreezy) reported
@iLashMami Xfinity has an outage every time it rains
- Nobu (@nobu737) reported
Oh crap Comcast is down.
- Steven Sinofsky – stevesi.eth (@stevesi) reported
@johnolilly I feel if you’re going to tweet about a/the current Comcast outage it is required you use more expletives and screenshot the outage map.
- jo (@ihealinlove) reported
xfinity ******* sucks.
- susy🇲🇽 (@susyshortcake) reported
I literally disconnected my whole wifi router just to find out thru this bird app that there’s an Xfinity outage
- I.M. Peachy (@IMPeachy1331) reported
So Xfinity (Comcast) **** the internet off for the entire Bay Area including their own outage map that when down makes you go through five different pages just to crash on the outage map. My bill was due today… thank god they got my money just to kill my internet.
- Alondra (@aloyamillet) reported
Damn y’all got xfinity? It must suck to suck
- Lani Chin (@chin_lani) reported
@jennyalice @Xfinity Someone must have. Xfinity Direct DM’d me back. Advised me to check put their My Account App. Service restoration ETA, 11:11 pm PT. 🤞
- Kriss Lee (@Leegendary_84) reported
@dhawalc @comcast @Xfinity Yup. My Verizon 5G went to crap because Santa Rosa also lost Xfinity. Now I am using a Hotspot from an AT&T phone. Smh
- Ro Laren's Disruptor Rifle (@CouldYouNot10) reported
@XfinitySupport any eta for service restoration in the bay area #XFINITY #outage
- Vincent Bates (@VincentMBates) reported
I have work to do….fix your ****, @Xfinity
- Stebes (@stebesplace) reported
@925mlbfan Can confirm Xfinity is down in Lafayette here
- Kennedy 🖖🏾👁 RIP Eric 🕊 (@Kvnnxdy) reported
@maiyahall I have Xfinity and AT&T and they both down for me right now 😭 even my AT&T cell service is *** lol
- SquirtleFPS (@ImJustSquirtle) reported
@uDaxxi @Xfinity Fr **** them I pay 220 and still dog
- dax 🔪 (@uDaxxi) reported
@ImJustSquirtle @Xfinity mfs been down over a hour now
- Armaan Shaikh (@ArmaanShaikh415) reported
@XfinitySupport @comcast @Xfinity wtf guys????
